By deploying Zing®, Viking Line delights its customers by delivering consistent reservation system response times
By deploying Zing®, Viking Line was able to see the value a better JVM could bring to their operation
Viking Line is a public limited company and a market-leading brand in passenger traffic on the northern Baltic Sea. It offers passenger services, recreation and cargo carrier services on the vessels Gabriella, Mariella, Amorella, Rosella, Viking Cinderella, Viking XPRS and on the new flagship Viking Grace. During 2014 Viking Line transported over 6.6 million passengers, 700,000 cars and 119,000 cargo units.
As an industry leader, Viking Line needed to ensure that customers met their expectations for system performance, which had been an issue during times of peak demand. Zing enabled Viking Line to improve their reservation system performance. In addition, Viking Line was able to redeploy engineers who had been dedicated to JVM tuning and engage them in new high-value development initiatives.
“We placed a major focus on evaluating and upgrading our customer reservation portal earlier this year and implementing Zing was an important step in enhancing its performance. Azul’s approach to application scalability is unmatched and we have seen a tremendous improvement in application response time consistency since Zing went live.”
Systems manager at Viking Line
Online reservation systems in highly competitive industries must meet the needs of a demanding global customer base. Changing from a legacy JVM to Zing® was enough to enhance reservation portal performance
Zing® eliminated the GC pauses that were limiting customer satisfaction
Viking Line found that Zing® drove more value from the same capital investment
Zing® eliminates the need for JVM tuning, freeing up engineers for high-value tasks
By implementing Azul, Viking Line is able to provide consistently fast response times with room to support continued rapid growth.